Business support services

Articles and reports: 75-001-X200510513142
Description:

Call centres are believed to be largely responsible for the phenomenal growth of the business support services industry over the past two decades. The Labour Force Survey is used to profile call-centre workers and to substantiate or disprove some commonly held perceptions.

Issue Number: 2005105
Author(s): Akyeampong, Ernest
Main Product: Perspectives on Labour and Income
Format Release date More information
HTML June 20, 2005
PDF June 20, 2005

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Source (Surveys and statistical programs)
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