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- 1. Trends in the Telephone Call Centre Industry ArchivedArticles and reports: 63F0002X2008053Description:
With the growth of the service economy, business support services have become more important to the Canadian economy. Changes in business practices such as outsourcing have been made possible by advances in telecommunications technology. Consequently, the business support services industry, which includes credit agencies, telephone call centres, and document preparation and business service centres, has experienced steady growth. Telephone call centres in particular have been identified as potential catalysts for regional development. Research in this area has tended to deal with employment issues (e.g. job creation) or with case studies of firms or communities. Using an industry life cycle approach, this study examines the changing location of telephone call centres.
Release date: 2008-02-27 - 2. Seniors As Victims of Crime ArchivedArticles and reports: 85F0033M2007014Geography: CanadaDescription:
With the increasing proportion of seniors in Canada, there has been a growing concern about their risk of becoming victims of crime. Using data from self-reported victimization and police-reported surveys, this profile examines the nature and prevalence of violent and property crimes against seniors. The report also examines characteristics of offences committed against seniors, the level of reporting to the police and the proportion of incidents involving weapons and causing injuries to senior victims. Furthermore, information on seniors' fear of crime, the prevalence of spousal abuse and seniors' risk of telemarketing fraud is also presented. According to self-reported and police reported data, seniors' experience the lowest levels of violent and property crimes compared to their younger counterparts. However, seniors may be more vulnerable to telemarketing fraud. Seniors' level of satisfaction with their overall personal safety has improved over the last five years.
Release date: 2007-03-06 - Journals and periodicals: 85-569-XGeography: CanadaDescription:
This feasibility report provides a blueprint for improving data on fraud in Canada through a survey of businesses and through amendments to the Uniform Crime Reporting (UCR) Survey. Presently, national information on fraud is based on official crime statistics reported by police services to the Uniform Crime Reporting Survey. These data, however, do not reflect the true nature and extent of fraud in Canada due to under-reporting of fraud by individuals and businesses, and due to inconsistencies in the way frauds are counted within the UCR Survey. This feasibility report concludes that a better measurement of fraud in Canada could be obtained through a survey of businesses. The report presents the information priorities of government departments, law enforcement and the private sector with respect to the issue of fraud and makes recommendations on how a survey of businesses could help fulfill these information needs.
To respond to information priorities, the study recommends surveying the following types of business establishments: banks, payment companies (i.e. credit card and debit card companies), selected retailers, property and casualty insurance carriers, health and disability insurance carriers and selected manufacturers. The report makes recommendations regarding survey methodology and questionnaire content, and provides estimates for timeframes and cost.
The report also recommends changes to the UCR Survey in order to improve the way in which incidents are counted and to render the data collected more relevant with respect to the information priorities raised by government, law enforcement and the private sector during the feasibility study.
Release date: 2006-04-11 - 4. Business support services ArchivedArticles and reports: 75-001-X200510513142Geography: CanadaDescription:
Call centres are believed to be largely responsible for the phenomenal growth of the business support services industry over the past two decades. The Labour Force Survey is used to profile call-centre workers and to substantiate or disprove some commonly held perceptions.
Release date: 2005-06-20 - 5. The changing nature of fraud in Canada ArchivedArticles and reports: 85-002-X19980048274Geography: CanadaDescription:
This Juristat provides a statistical profile of fraud in Canada. It examines trends in fraud offences, characteristics of incidents and offenders, as well as certain adult court and sentencing information. These data suggest that the nature of fraud offences has changed considerably over the years; however, official police and court data are limited sources of information in some respects. As a result, additional information from qualitative studies is used to supplement the data in order to provide context to the overall issue of fraud and certain aspects of “white collar” crime.
Release date: 1998-02-24
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Analysis (5)
Analysis (5) ((5 results))
- 1. Trends in the Telephone Call Centre Industry ArchivedArticles and reports: 63F0002X2008053Description:
With the growth of the service economy, business support services have become more important to the Canadian economy. Changes in business practices such as outsourcing have been made possible by advances in telecommunications technology. Consequently, the business support services industry, which includes credit agencies, telephone call centres, and document preparation and business service centres, has experienced steady growth. Telephone call centres in particular have been identified as potential catalysts for regional development. Research in this area has tended to deal with employment issues (e.g. job creation) or with case studies of firms or communities. Using an industry life cycle approach, this study examines the changing location of telephone call centres.
Release date: 2008-02-27 - 2. Seniors As Victims of Crime ArchivedArticles and reports: 85F0033M2007014Geography: CanadaDescription:
With the increasing proportion of seniors in Canada, there has been a growing concern about their risk of becoming victims of crime. Using data from self-reported victimization and police-reported surveys, this profile examines the nature and prevalence of violent and property crimes against seniors. The report also examines characteristics of offences committed against seniors, the level of reporting to the police and the proportion of incidents involving weapons and causing injuries to senior victims. Furthermore, information on seniors' fear of crime, the prevalence of spousal abuse and seniors' risk of telemarketing fraud is also presented. According to self-reported and police reported data, seniors' experience the lowest levels of violent and property crimes compared to their younger counterparts. However, seniors may be more vulnerable to telemarketing fraud. Seniors' level of satisfaction with their overall personal safety has improved over the last five years.
Release date: 2007-03-06 - Journals and periodicals: 85-569-XGeography: CanadaDescription:
This feasibility report provides a blueprint for improving data on fraud in Canada through a survey of businesses and through amendments to the Uniform Crime Reporting (UCR) Survey. Presently, national information on fraud is based on official crime statistics reported by police services to the Uniform Crime Reporting Survey. These data, however, do not reflect the true nature and extent of fraud in Canada due to under-reporting of fraud by individuals and businesses, and due to inconsistencies in the way frauds are counted within the UCR Survey. This feasibility report concludes that a better measurement of fraud in Canada could be obtained through a survey of businesses. The report presents the information priorities of government departments, law enforcement and the private sector with respect to the issue of fraud and makes recommendations on how a survey of businesses could help fulfill these information needs.
To respond to information priorities, the study recommends surveying the following types of business establishments: banks, payment companies (i.e. credit card and debit card companies), selected retailers, property and casualty insurance carriers, health and disability insurance carriers and selected manufacturers. The report makes recommendations regarding survey methodology and questionnaire content, and provides estimates for timeframes and cost.
The report also recommends changes to the UCR Survey in order to improve the way in which incidents are counted and to render the data collected more relevant with respect to the information priorities raised by government, law enforcement and the private sector during the feasibility study.
Release date: 2006-04-11 - 4. Business support services ArchivedArticles and reports: 75-001-X200510513142Geography: CanadaDescription:
Call centres are believed to be largely responsible for the phenomenal growth of the business support services industry over the past two decades. The Labour Force Survey is used to profile call-centre workers and to substantiate or disprove some commonly held perceptions.
Release date: 2005-06-20 - 5. The changing nature of fraud in Canada ArchivedArticles and reports: 85-002-X19980048274Geography: CanadaDescription:
This Juristat provides a statistical profile of fraud in Canada. It examines trends in fraud offences, characteristics of incidents and offenders, as well as certain adult court and sentencing information. These data suggest that the nature of fraud offences has changed considerably over the years; however, official police and court data are limited sources of information in some respects. As a result, additional information from qualitative studies is used to supplement the data in order to provide context to the overall issue of fraud and certain aspects of “white collar” crime.
Release date: 1998-02-24
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