Semi-automated classification for multi-label open-ended questions

In surveys, text answers from open-ended questions are important because they allow respondents to provide more information without constraints. When classifying open-ended questions automatically using supervised learning, often the accuracy is not high enough. Alternatively, a semi-automated classification strategy can be considered: answers in the easy-to-classify group are classified automatically, answers in the hard-to-classify group are classified manually. This paper presents a semi-automated classification method for multi-label open-ended questions where text answers may be associated with multiple classes simultaneously. The proposed method effectively combines multiple probabilistic classifier chains while avoiding prohibitive computational costs. The performance evaluation on three different data sets demonstrates the effectiveness of the proposed method.