Analysis

It is widely acknowledged that information and communications technologies (ICTs) have led to major innovations in business models and play an important role in firms' competitiveness and productivity.

Because of the lack of statistics, however, there have been few Canadian studies of the deployment of electronic business (e-business) processes within firms. E-commerce was one of the first online activities to attract attention, and we now know a little more about it, yet e-commerce is just one of the many business processes supported by Internet-based business networks. In Canada, very little information is available about how ICTs are used to manage operating processes such as the logistics functions of delivery and inventory management and the marketing and client relations functions.

In 2007, the Survey of Electronic Commerce and Technology collected data for the first time on the deployment of Internet-based systems to manage various e-business processes. The Survey also asked firms about the internal and external integration of the systems that manage those e-business processes.

Based on these new data, the study begins with a description of e-business adoption in Canada and then explores the benefits that firms see in doing business over the Internet. This study provides a clearer picture of how Canadian firms are deploying e-business processes, broken down by industry, size and type of e-business use.

This paper looks at how Canadians use the Internet for shopping, how much Canadians spend on Internet shopping by province, and which countries are receiving the money.

The following is a description of the characteristics of Canadian adults who use computers at home and in the workplace and a discussion of the types of computer skills users have developed.

It is widely acknowledged that information and communications technologies (ICTs) have led to major innovations in business models and play an important role in firms' competitiveness and productivity.

Because of the lack of statistics, however, there have been few Canadian studies of the deployment of electronic business (e-business) processes within firms. E-commerce was one of the first online activities to attract attention, and we now know a little more about it, yet e-commerce is just one of the many business processes supported by Internet-based business networks. In Canada, very little information is available about how ICTs are used to manage operating processes such as the logistics functions of delivery and inventory management and the marketing and client relations functions.

In 2007, the Survey of Electronic Commerce and Technology collected data for the first time on the deployment of Internet-based systems to manage various e-business processes. The Survey also asked firms about the internal and external integration of the systems that manage those e-business processes.

Based on these new data, the study begins with a description of e-business adoption in Canada and then explores the benefits that firms see in doing business over the Internet. This study provides a clearer picture of how Canadian firms are deploying e-business processes, broken down by industry, size and type of e-business use.

This paper looks at how Canadians use the Internet for shopping, how much Canadians spend on Internet shopping by province, and which countries are receiving the money.

The following is a description of the characteristics of Canadian adults who use computers at home and in the workplace and a discussion of the types of computer skills users have developed.