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  • 1. Who are the users of digital government services? Exploring the characteristics of Canadian individuals and businesses using digital government services
    Articles and reports: 22-20-00012026001
    Description: Government services are undergoing a digital transformation to modernize their delivery and provide individual Canadians and Canadian businesses with digital programs and services that are efficient, secure and user-centric. While measuring the availability of digital government services is often the focus of modernization efforts, the factors affecting demand for these services are also important to consider when evaluating their adoption rates. Using data from two technology use surveys, this article profiles individual and business users of digital government services and examines the barriers faced by current and potential users.
    Release date: 2026-04-08
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  • 1. Who are the users of digital government services? Exploring the characteristics of Canadian individuals and businesses using digital government services
    Articles and reports: 22-20-00012026001
    Description: Government services are undergoing a digital transformation to modernize their delivery and provide individual Canadians and Canadian businesses with digital programs and services that are efficient, secure and user-centric. While measuring the availability of digital government services is often the focus of modernization efforts, the factors affecting demand for these services are also important to consider when evaluating their adoption rates. Using data from two technology use surveys, this article profiles individual and business users of digital government services and examines the barriers faced by current and potential users.
    Release date: 2026-04-08
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How are the results ordered?

The Sort by feature provides three options:

  • By date – sorts results by product release date starting with the most recent.
  • By relevance is only needed or beneficial when you use the search box and submit a search query. Results are ordered by a combination of where the search term appears in the content, e.g., if it appears in the title, it likely means the product is more relevant to your search; how up to date or new the content in the product is; how popular the product is; and other factors.
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