Articles and reports: 88-003-X20060019108Description: Just as the cable industry was poised to realize the full extent of investments made in its networks by offering local telephony in a number of Canadian markets, it seems to have put an end to the erosion of its traditional customer base. This may be a sign that the industry is reaping the benefits of a customer loyalty strategy founded on product and technological innovation.Issue Number: 2006001Author(s): April, DanielMain Product:Innovation Analysis Bulletin
