Analysis

This article compares the performance and characteristics of fast-growing small- and mid-sized Canadian Internet service providers (ISPs) with those of their slower-growing counterparts. The study also examines the different strategies employed by the two groups as well as their differing perceptions of potential impediments to their growth.

The main findings relate to the effects of the two groups' business strategies on their core business and diversification, revenues and expenses, broadband and narrowband services, subscriber base and customer retention rates, connection options and growth impediments.

This working paper highlights a variety of aspects of innovation in selected industries serving the mining and/or forestry sectors, including incidence and types of innovation, novelty of innovation, innovation activities, sources of information and collaboration, problems and obstacles to innovation and impacts of innovation.

This working paper highlights a variety of aspects of innovation in selected professional, scientific and technical service industries, including incidence and types of innovation, novelty of innovation, innovation activities, sources of information and collaboration, problems and obstacles to innovation and impacts of innovation.

This working paper highlights a variety of aspects of innovation in the information and communications technology (ICT) services sector industries including incidence and types of innovation, novelty of innovation, innovation activities, sources of information and collaboration, problems and obstacles to innovation and impacts of innovation.

Workers who use computers earn more than those who do not. Is this a productivity effect or merely selection (that is, workers selected to use computers are more productive to begin with). After controlling for selection, the average worker enjoys a wage premium of 3.8% upon adopting a computer. This premium, however, obscures important differences by education and occupation. Long-run returns to computer use are over 5% for most workers. Differences between short-run and long-run returns suggest that workers may share training costs through sacrificed wages.

Call centres are believed to be largely responsible for the phenomenal growth of the business support services industry over the past two decades. The Labour Force Survey is used to profile call-centre workers and to substantiate or disprove some commonly held perceptions.

This article compares the performance and characteristics of fast-growing small- and mid-sized Canadian Internet service providers (ISPs) with those of their slower-growing counterparts. The study also examines the different strategies employed by the two groups as well as their differing perceptions of potential impediments to their growth.

The main findings relate to the effects of the two groups' business strategies on their core business and diversification, revenues and expenses, broadband and narrowband services, subscriber base and customer retention rates, connection options and growth impediments.

This working paper highlights a variety of aspects of innovation in selected industries serving the mining and/or forestry sectors, including incidence and types of innovation, novelty of innovation, innovation activities, sources of information and collaboration, problems and obstacles to innovation and impacts of innovation.

This working paper highlights a variety of aspects of innovation in selected professional, scientific and technical service industries, including incidence and types of innovation, novelty of innovation, innovation activities, sources of information and collaboration, problems and obstacles to innovation and impacts of innovation.

This working paper highlights a variety of aspects of innovation in the information and communications technology (ICT) services sector industries including incidence and types of innovation, novelty of innovation, innovation activities, sources of information and collaboration, problems and obstacles to innovation and impacts of innovation.

Workers who use computers earn more than those who do not. Is this a productivity effect or merely selection (that is, workers selected to use computers are more productive to begin with). After controlling for selection, the average worker enjoys a wage premium of 3.8% upon adopting a computer. This premium, however, obscures important differences by education and occupation. Long-run returns to computer use are over 5% for most workers. Differences between short-run and long-run returns suggest that workers may share training costs through sacrificed wages.

Call centres are believed to be largely responsible for the phenomenal growth of the business support services industry over the past two decades. The Labour Force Survey is used to profile call-centre workers and to substantiate or disprove some commonly held perceptions.