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Patient satisfaction with telephone health line services in the past 12 months, by sex, household population aged 15 and over, Canada, provinces and territories, 2005


                                                        Used telephone health line services in the past 12 months Quality of telephone health line services used rated as excellent or good
   number %
Canada 2,597,129 2,170,143 83.6
Males 792,522 639,811 80.7
Females 1,804,608 1,530,333 84.8
Newfoundland and Labrador 7,435 E 6,061 E 81.5
Males F F F
Females 6,201 E 5,438 E 87.7
Prince Edward Island 877 E 813 E 92.7
Males F F F
Females F F 90.9
Nova Scotia 8,151 E 6,317 E 77.5
Males 1,786 E F F
Females 6,365 E 4,639 E 72.9
New Brunswick 57,790 50,759 87.8
Males 16,652 14,146 85.0
Females 41,138 36,613 89.0
Quebec 948,914 791,267 83.4
Males 308,344 257,663 83.6
Females 640,571 533,604 83.3
Ontario 966,095 787,736 81.5
Males 296,205 225,799 76.2
Females 669,890 561,938 83.9
Manitoba 75,604 64,152 84.9
Males 21,425 17,423 81.3
Females 54,179 46,729 86.2
Saskatchewan 51,475 42,893 83.3
Males 11,094 E 10,202 E 92.0
Females 40,381 32,691 81.0
Alberta 279,879 250,590 89.5
Males 86,427 76,446 88.5
Females 193,452 174,144 90.0
British Columbia 197,662 166,687 84.3
Males 48,334 E 34,887 E 72.2 E
Females 149,328 131,800 88.3
Yukon Territory F F F
Males F F F
Females F F F
Northwest Territories 2,603 E 2,357 E 90.5
Males 758 E 736 E 97.1
Females 1,845 E 1,620 E 87.8
Nunavut 333 E 252 E 75.7
Males F F F
Females 273 E 220 E 80.8

1. Population aged 15 and over who reported using a telephone health line or telehealth service in the past 12 months. Telephone health line includes health hotline or telehealth service.
2. Population who rate the quality of telehealth services received as excellent or good, based on the response to the following question: "Overall how would you rate the quality of the service you received? Would you say it was excellent, good, fair or poor?"
3. Population who report being very or somewhat satisfied with health care services received, based on the response to the following question: "Overall, how satisfied were you with the way the telehealth service was provided? Were you very satisfied, somewhat satisfied, neither satisfied nor dissatisfied, somewhat dissatisfied or very dissatisfied?". This question was not asked in 2005.
4. Canada and provincial estimates are based on sub-sample weights.
5. The total does not correspond to the sum of the categories published in this table.
6. When comparing estimates, it is important to use confidence intervals to determine if differences between values are statistically significant. Confidence intervals describe sampling variability and give an indication of the precision of a given estimate. Bootstrapping techniques were used to produce the coefficient of variation (CV) and 95% confidence intervals (CIs).
7. Data with a coefficient of variation (CV) from 16.6% to 33.3% are identified as follows: (E) use with caution.
8. Data with a coefficient of variation (CV) greater than 33.3% were suppressed due to extreme sampling variability and are identified as follows: (F) too unreliable to be published.
Source: Statistics Canada, Canadian Community Health Survey (CCHS 3.1), 2005 (CANSIM table 105-0284).