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Patient satisfaction with telephone health line services in the past 12 months, by age group and sex, household population aged 15 and over, Canada, 2005


                                                        Used telephone health line services in the past 12 months Quality of telephone health line services used rated as excellent or good
   number %
Total, 15 years and over 2,597,129 2,170,143 83.6
Males 792,522 639,811 80.7
Females 1,804,608 1,530,333 84.8
15 to 19 years 117,800 98,611 83.7
Males 31,211 E 26,635 E 85.3
Females 86,590 71,976 83.1
20 to 34 years 978,304 821,359 84
Males 279,961 234,727 84
Females 698,343 586,632 84
20 to 24 years 222,011 186,159 83.9
Males 58,232 E 44,500 E 76.4
Females 163,778 141,659 86.5
25 to 34 years 756,293 635,200 84.0
Males 221,729 190,227 85.8
Females 534,565 444,973 83.2
35 to 44 years 735,751 605,262 82.3
Males 253,077 195,375 77.2
Females 482,674 409,886 84.9
45 to 64 years 593,280 498,760 84.1
Males 175,254 139,586 79.6
Females 418,025 359,174 85.9
45 to 54 years 374,524 307,544 82.1
Males 120,218 91,591 E 76.2
Females 254,307 215,953 84.9
55 to 64 years 218,755 191,216 87.4
Males 55,037 E 47,995 E 87.2
Females 163,719 143,221 87.5
65 years and over 171,994 146,152 85.0
Males 53,019 E 43,487 E 82.0
Females 118,976 102,666 86.3
65 to 74 years 86,673 78,196 90.2
Males 28,593 E 25,743 E 90.0
Females 58,080 52,453 90.3
75 years and over 85,321 67,957 79.6
Males 24,425 E 17,744 E 72.6 E
Females 60,895 E 50,213 E 82.5

1. Population aged 15 and over who reported using a telephone health line or telehealth service in the past 12 months. Telephone health line includes health hotline or telehealth service.
2. Population who rate the quality of telehealth services received as excellent or good, based on the response to the following question: "Overall how would you rate the quality of the service you received? Would you say it was excellent, good, fair or poor?"
3. Population who report being very or somewhat satisfied with health care services received, based on the response to the following question: "Overall, how satisfied were you with the way the telehealth service was provided? Were you very satisfied, somewhat satisfied, neither satisfied nor dissatisfied, somewhat dissatisfied or very dissatisfied?". This question was not asked in 2005.
4. Canada and provincial estimates are based on sub-sample weights.
5. The total does not correspond to the sum of the categories published in this table.
6. When comparing estimates, it is important to use confidence intervals to determine if differences between values are statistically significant. Confidence intervals describe sampling variability and give an indication of the precision of a given estimate. Bootstrapping techniques were used to produce the coefficient of variation (CV) and 95% confidence intervals (CIs).
7. Data with a coefficient of variation (CV) from 16.6% to 33.3% are identified as follows: (E) use with caution.
8. Data with a coefficient of variation (CV) greater than 33.3% were suppressed due to extreme sampling variability and are identified as follows: (F) too unreliable to be published.
Source: Statistics Canada, Canadian Community Health Survey (CCHS 3.1), 2005 (CANSIM table 105-0284).