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  1. Total operating revenue for the consumer goods rental and general rental centres sector was $2.5 billion in 2012, down 10.0% from 2011. This decline was due largely to lower operating revenue in the video tape and disc rental industry.
  2. Total operating expenses decreased to $2.1 billion, down 11.1% from the previous year, while operating profit margin for the sector was 13.8%, up from 12.7% in 2011.
  3. The biggest proportion of operating expenses was salaries and wages (28.2%), followed by amortization and depreciation of tangible and intangible assets (20.9%), and cost of goods sold (19.3%).
  4. Sales to individuals and households comprised 71.2% of total sales, while sales to businesses corresponded to 24.7%. The remaining 4.1% of sales were to governments, non-for-profit organizations, public institutions and clients outside Canada.
  5. The major component of the consumer goods rental industry was consumer electronics and appliance rental. This component replaced video tape and disc rental, which accounted for most of the industry's revenues in the past years.
  6. Within the consumer goods rental industry, the consumer electronics and appliance rental accounted for 53.9% of operating revenue.
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