What are the accessibility experiences of Canadians with disabilities, difficulties or long-term conditions?

Release date: August 18, 2021
Infographic: What are the accessibility experiences of Canadians with disabilities, difficulties or long-term conditions?
Description: What are the accessibility experiences of Canadians with disabilities, difficulties or long-term conditions?

Using data from the 2021 Survey on Accessibility in Federal Sector Organizations (SAFSO), this infographic provides a snapshot of barriers related to accessibility within federal sector organizations for Canadians with disabilities, difficulties or long-term conditions that limit their daily activities.

In the past two years, 73% of Canadians with disabilities, difficulties or long-term conditions encountered at least one barrier.Note 1

  • Atlantic provinces: 69%
  • Quebec: 71%
  • Ontario: 73%
  • Prairie provinces: 74%
  • British Columbia: 75%

The proportion of people who encountered one or more barriers was similar by gender:

  • Men: 74%
  • Women: 72%

Almost two-thirds (63%) of Canadians with disabilities, difficulties or long-term conditions encountered one or more barriers when using transportation, such as airplanes, passenger trains, ferry services, and buses.

Top three situations where transportation barriers were encountered:

  • Wait lines: 35%
  • Using the website: 30%
  • Lighting or sound levels: 30%

Nearly half (45%) of Canadians with disabilities, difficulties or long-term conditions encountered barriers related to information and communication technologies (ICT).Note 2

ICT-related barriers were encountered in the following situations:

  • Using self-serve technology: 27%
  • Accessing federal government information, services or support online: 24%
  • Watching TV shows, movies or other content through traditional television platforms: 22%
  • Accessing federally regulated businesses online: 19%

More than 3 in 5 (62%) Canadians with disabilities, difficulties or long-term conditions experienced at least one communication barrier, either in understanding something or being understood.

Situations where communication barriers were experienced most often:

  • Over the phone: 43%
  • In person: 41%
  • Reading and understanding written materials: 40%

Source: Statistics Canada, Survey on Accessibility in Federal Sector Organizations, 2021

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