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This study couldn't have been produced without the perseverance and professional contribution of several people.
This study was prepared by Peter Rosborough under the responsibility of the Director of Service Industries Division, Jean-Pierre Simard.
The author and the Analysis in Brief team would like to thank the reviewers and special contributors for their help and constructive suggestions.
The Analysis in Brief team for this article included:
In addition, the invaluable and professional contributions of Dissemination Division and Communications and Library Services Division are gratefully acknowledged.
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