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• 1. Managing Quality in a Statistical Agency –A Rocky Road Archived

  Articles and reports: 11-522-X201300014267

  Description:

  Statistics Sweden has, like many other National Statistical Institutes (NSIs), a long history of working with quality. More recently, the agency decided to start using a number of frameworks to address organizational, process and product quality. It is important to consider all three levels, since we know that the way we do things, e.g., when asking questions, affects product quality and therefore process quality is an important part of the quality concept. Further, organizational quality, i.e., systematically managing aspects such as training of staff and leadership, is fundamental for achieving process quality. Statistics Sweden uses EFQM (European Foundation for Quality Management) as a framework for organizational quality and ISO 20252 for market, opinion and social research as a standard for process quality. In April 2014, as the first National Statistical Institute, Statistics Sweden was certified according to the ISO 20252. One challenge that Statistics Sweden faced in 2011 was to systematically measure and monitor changes in product quality and to clearly present them to stakeholders. Together with external consultants, Paul Biemer and Dennis Trewin, Statistics Sweden developed a tool for this called ASPIRE (A System for Product Improvement, Review and Evaluation). To assure that quality is maintained and improved, Statistics Sweden has also built an organization for quality comprising a quality manager, quality coaches, and internal and external quality auditors. In this paper I will present the components of Statistics Sweden’s quality management system and some of the challenges we have faced.

  Release date: 2014-10-31

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Articles and reports (1) ((1 result))

• 1. Managing Quality in a Statistical Agency –A Rocky Road Archived

  Articles and reports: 11-522-X201300014267

  Description:

  Statistics Sweden has, like many other National Statistical Institutes (NSIs), a long history of working with quality. More recently, the agency decided to start using a number of frameworks to address organizational, process and product quality. It is important to consider all three levels, since we know that the way we do things, e.g., when asking questions, affects product quality and therefore process quality is an important part of the quality concept. Further, organizational quality, i.e., systematically managing aspects such as training of staff and leadership, is fundamental for achieving process quality. Statistics Sweden uses EFQM (European Foundation for Quality Management) as a framework for organizational quality and ISO 20252 for market, opinion and social research as a standard for process quality. In April 2014, as the first National Statistical Institute, Statistics Sweden was certified according to the ISO 20252. One challenge that Statistics Sweden faced in 2011 was to systematically measure and monitor changes in product quality and to clearly present them to stakeholders. Together with external consultants, Paul Biemer and Dennis Trewin, Statistics Sweden developed a tool for this called ASPIRE (A System for Product Improvement, Review and Evaluation). To assure that quality is maintained and improved, Statistics Sweden has also built an organization for quality comprising a quality manager, quality coaches, and internal and external quality auditors. In this paper I will present the components of Statistics Sweden’s quality management system and some of the challenges we have faced.

  Release date: 2014-10-31

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