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  • 1. Usability testing and cognitive interviewing to support economic forms development for the 2002 U.S. economic census Archived
    Articles and reports: 11-522-X20010016289
    Description:

    This paper discusses in detail issues dealing with the technical aspects of designing and conducting surveys. It is intended for an audience of survey methodologists.

    Increasing demand for electronic reporting in establishment surveys has placed additional emphasis on incorporating usability into electronic forms. We are just beginning to understand the implications surrounding electronic forms design. Cognitive interviewing and usability testing are analogous in that both types of testing have similar goals: to build an end instrument (paper or electronic) that reduces both respondent burden and measurement error. Cognitive testing has greatly influenced paper forms design and can also be applied towards the development of electronic forms. Usability testing expands on existing cognitive testing methodology to include examination of the interaction between the respondent and the electronic form.

    The upcoming U.S. 2002 Economic Census will offer businesses the ability to report information using electronic forms. The U.S. Census Bureau is creating an electronic forms style guide outlining the design standards to be used in electronic form creation. The style guide's design standards are based on usability principles, usability and cognitive test results, and Graphical User Interface standards. This paper highlights the major electronic forms design issues raised during the preparation of the style guide and describes how usability testing and cognitive interviewing resolved these issues.

    Release date: 2002-09-12
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  • 1. Usability testing and cognitive interviewing to support economic forms development for the 2002 U.S. economic census Archived
    Articles and reports: 11-522-X20010016289
    Description:

    This paper discusses in detail issues dealing with the technical aspects of designing and conducting surveys. It is intended for an audience of survey methodologists.

    Increasing demand for electronic reporting in establishment surveys has placed additional emphasis on incorporating usability into electronic forms. We are just beginning to understand the implications surrounding electronic forms design. Cognitive interviewing and usability testing are analogous in that both types of testing have similar goals: to build an end instrument (paper or electronic) that reduces both respondent burden and measurement error. Cognitive testing has greatly influenced paper forms design and can also be applied towards the development of electronic forms. Usability testing expands on existing cognitive testing methodology to include examination of the interaction between the respondent and the electronic form.

    The upcoming U.S. 2002 Economic Census will offer businesses the ability to report information using electronic forms. The U.S. Census Bureau is creating an electronic forms style guide outlining the design standards to be used in electronic form creation. The style guide's design standards are based on usability principles, usability and cognitive test results, and Graphical User Interface standards. This paper highlights the major electronic forms design issues raised during the preparation of the style guide and describes how usability testing and cognitive interviewing resolved these issues.

    Release date: 2002-09-12
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