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- Articles and reports: 88-003-X20060019107Geography: CanadaDescription:
Some technological innovations are more apparent than others; the introduction of digital satellite television and wireless cable was one of the most obvious.
Release date: 2006-02-27 - 2. Enhancing customer loyalty through innovation ArchivedArticles and reports: 88-003-X20060019108Geography: CanadaDescription:
Just as the cable industry was poised to realize the full extent of investments made in its networks by offering local telephony in a number of Canadian markets, it seems to have put an end to the erosion of its traditional customer base. This may be a sign that the industry is reaping the benefits of a customer loyalty strategy founded on product and technological innovation.
Release date: 2006-02-27
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- Articles and reports: 88-003-X20060019107Geography: CanadaDescription:
Some technological innovations are more apparent than others; the introduction of digital satellite television and wireless cable was one of the most obvious.
Release date: 2006-02-27 - 2. Enhancing customer loyalty through innovation ArchivedArticles and reports: 88-003-X20060019108Geography: CanadaDescription:
Just as the cable industry was poised to realize the full extent of investments made in its networks by offering local telephony in a number of Canadian markets, it seems to have put an end to the erosion of its traditional customer base. This may be a sign that the industry is reaping the benefits of a customer loyalty strategy founded on product and technological innovation.
Release date: 2006-02-27
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