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  • 1. Prioritizing business respondents to target important non-response Archived
    Articles and reports: 11-522-X200800010984
    Description:

    The Enterprise Portfolio Manager (EPM) Program at Statistics Canada demonstrated the value of employing a "holistic" approach to managing the relationships we have with our largest and most complex business respondents.

    Understanding that different types of respondents should receive different levels of intervention and having learnt the value of employing an "enterprise-centric" approach to managing relationships with important, complex data providers, STC has embraced a response management strategy that divides its business population into four tiers based on size, complexity and importance to survey estimates. Thus segmented, different response management approaches have been developed appropriate to the relative contribution of the segment. This allows STC to target resources to the areas where it stands to achieve the greatest return on investment. Tier I and Tier II have been defined as critical to survey estimates.

    Tier I represent the largest, most complex businesses in Canada and is managed through the Enterprise Portfolio Management Program.

    Tier II represents businesses that are smaller or less complex than Tier I but still significant in developing accurate measures of the activities of individual industries.

    Tier III includes more medium-sized businesses, those that form the bulk of survey samples.

    Tier IV represents the smallest businesses which are excluded from collection; for these STC relies entirely on tax information.

    The presentation will outline:It works! Results and metrics from the programs that have operationalized the Holistic Response Management strategy.Developing a less subjective, methodological approach to segment the business survey population for HRM. The project team's work to capture the complexity factors intrinsically used by experienced staff to rank respondents. What our so called "problem" respondents have told us about the issues underlying non-response.

    Release date: 2009-12-03
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  • 1. Prioritizing business respondents to target important non-response Archived
    Articles and reports: 11-522-X200800010984
    Description:

    The Enterprise Portfolio Manager (EPM) Program at Statistics Canada demonstrated the value of employing a "holistic" approach to managing the relationships we have with our largest and most complex business respondents.

    Understanding that different types of respondents should receive different levels of intervention and having learnt the value of employing an "enterprise-centric" approach to managing relationships with important, complex data providers, STC has embraced a response management strategy that divides its business population into four tiers based on size, complexity and importance to survey estimates. Thus segmented, different response management approaches have been developed appropriate to the relative contribution of the segment. This allows STC to target resources to the areas where it stands to achieve the greatest return on investment. Tier I and Tier II have been defined as critical to survey estimates.

    Tier I represent the largest, most complex businesses in Canada and is managed through the Enterprise Portfolio Management Program.

    Tier II represents businesses that are smaller or less complex than Tier I but still significant in developing accurate measures of the activities of individual industries.

    Tier III includes more medium-sized businesses, those that form the bulk of survey samples.

    Tier IV represents the smallest businesses which are excluded from collection; for these STC relies entirely on tax information.

    The presentation will outline:It works! Results and metrics from the programs that have operationalized the Holistic Response Management strategy.Developing a less subjective, methodological approach to segment the business survey population for HRM. The project team's work to capture the complexity factors intrinsically used by experienced staff to rank respondents. What our so called "problem" respondents have told us about the issues underlying non-response.

    Release date: 2009-12-03
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