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- 1. The importance of a quality culture ArchivedArticles and reports: 11-522-X20010016227Description:
The reputation of a national statistical office depends on the level of service it provides. Quality must be a core value and providing excellent service has to be embedded in the culture of a statistical organization.
The paper outlines what is meant by a high quality statistical service. It explores factors that contribute to a quality work culture. In particular, it outlines the activities and experiences of the Australian Bureau of Statistics in maintaining a quality culture.
Release date: 2002-09-12
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- 1. The importance of a quality culture ArchivedArticles and reports: 11-522-X20010016227Description:
The reputation of a national statistical office depends on the level of service it provides. Quality must be a core value and providing excellent service has to be embedded in the culture of a statistical organization.
The paper outlines what is meant by a high quality statistical service. It explores factors that contribute to a quality work culture. In particular, it outlines the activities and experiences of the Australian Bureau of Statistics in maintaining a quality culture.
Release date: 2002-09-12
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