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  • Articles and reports: 11-522-X20010016227
    Description:

    The reputation of a national statistical office depends on the level of service it provides. Quality must be a core value and providing excellent service has to be embedded in the culture of a statistical organization.

    The paper outlines what is meant by a high quality statistical service. It explores factors that contribute to a quality work culture. In particular, it outlines the activities and experiences of the Australian Bureau of Statistics in maintaining a quality culture.

    Release date: 2002-09-12
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  • Articles and reports: 11-522-X20010016227
    Description:

    The reputation of a national statistical office depends on the level of service it provides. Quality must be a core value and providing excellent service has to be embedded in the culture of a statistical organization.

    The paper outlines what is meant by a high quality statistical service. It explores factors that contribute to a quality work culture. In particular, it outlines the activities and experiences of the Australian Bureau of Statistics in maintaining a quality culture.

    Release date: 2002-09-12
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