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  • 1. The importance of a quality culture Archived
    Articles and reports: 12-001-X20020026423
    Description:

    The reputation of a national statistical office (NSO) depends very much on the quality of the service it provides. Quality has to be a core value: providing a high quality service has to be the natural way of doing business. It has to be embedded in the culture of the NSO.

    The paper will outline what is meant by a high quality statistical service. It will also explore those factors that are important to ensuring a quality culture in an NSO. In particular, it will outline the activities and experiences of the Australian Bureau of Statistics in maintaining a quality culture.

    Release date: 2003-01-29
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  • 1. The importance of a quality culture Archived
    Articles and reports: 12-001-X20020026423
    Description:

    The reputation of a national statistical office (NSO) depends very much on the quality of the service it provides. Quality has to be a core value: providing a high quality service has to be the natural way of doing business. It has to be embedded in the culture of the NSO.

    The paper will outline what is meant by a high quality statistical service. It will also explore those factors that are important to ensuring a quality culture in an NSO. In particular, it will outline the activities and experiences of the Australian Bureau of Statistics in maintaining a quality culture.

    Release date: 2003-01-29
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