Knowledge Sharing Succeeds: How Selected Service Industries Rated the Importance of Using Knowledge Management Practices to Their Success - ARCHIVED
Articles and reports: 88F0006X2005004
Knowledge management practices were more important to the success of innovative business units in selected service industries than was the case for non-innovative business units. Innovative business units were those that introduced new or significantly improved products or processes between 2001 and 2003. The knowledge management practices that were important to their success included knowledge sharing, knowledge codification, knowledge development and knowledge acquisition and retention practices.