Money in the bank and banking on the net: The internet and electronic commerce in the financial services industry - ARCHIVED

In 1996, larger financial services companies were the most likely to use the Internet for communications, research and e-commerce. During that year, 73% of banks were using the Internet whereas less than half of the property and casualty insurance companies were connected. E-commerce was undertaken by only 17% of the connected firms whereas 70% was using e-mail and 86% was conducting web searches. Internet users were more innovative and introduced more new products than non-users.