Health services access survey, 2001 - ARCHIVED

For the first time, detailed information regarding the experiences of Canadians when they access health care services is available at the national level. The results of the Health Services Access Survey revealed that almost 20% of those who obtained first contact services (for self or family member) for routine care, health information or advice or immediate care for a minor health problem reported difficulties accessing these services. About 20% of those seeking specialized services (for self) reported difficulties, the majority citing lengthy waits as a primary barrier to care. Waits for surgery varied by type of surgery. Variations in waiting times by type of service warrant further investigation to assess how current services are meeting the needs of Canadians. This survey provides valuable information regarding the views and experiences of Canadians about waiting for care. These initial data provide a starting point for examination of access to health care services in Canada.