Strategies of Small and Mid-sized Internet Service Providers (ISPs)

This article compares the performance and characteristics of fast-growing small- and mid-sized Canadian Internet service providers (ISPs) with those of their slower-growing counterparts. The study also examines the different strategies employed by the two groups as well as their differing perceptions of potential impediments to their growth.

The main findings relate to the effects of the two groups' business strategies on their core business and diversification, revenues and expenses, broadband and narrowband services, subscriber base and customer retention rates, connection options and growth impediments.