Who are the users of digital government services? Exploring the characteristics of Canadian individuals and businesses using digital government services
Articles and reports: 22-20-00012026001Description: Government services are undergoing a digital transformation to modernize their delivery and provide individual Canadians and Canadian businesses with digital programs and services that are efficient, secure and user-centric. While measuring the availability of digital government services is often the focus of modernization efforts, the factors affecting demand for these services are also important to consider when evaluating their adoption rates. Using data from two technology use surveys, this article profiles individual and business users of digital government services and examines the barriers faced by current and potential users. Issue Number: 2026001Frequency: OccasionalAuthor(s): Jiao, Shi Peter; She, Shacong; Bilodeau, Howard; Uhrbach, Mark; Collins, ChristopherMain Product:Digital Insights
