Multi-mode data collection: What can still be expected?

A major issue in official statistics is the availability of objective measures supporting the based-on-fact decision process. Istat has developed an Information System to assess survey quality. Among other standard quality indicators, nonresponse rates are systematically computed and stored for all surveys. Such a rich information base permits analysis over time and comparisons among surveys. The paper focuses on the analysis of interrelationships between data collection mode and other survey characteristics on total nonresponse. Particular attention is devoted to the extent to which multi-mode data collection improves response rates.