Off-line questionnaires at Statistics Netherlands: The Annual Structural Business Survey example

Statistics Netherlands (SN) has been using electronic questionnaires for Business surveys since the early nineties. Some years ago SN decided to invest in a large scale use of electronic questionnaires. The big yearly production survey of about 80 000 forms, divided over many different economical activity areas, was redesigned using a meta database driven approach. The resulting system is able to generate non-intelligent personalized PDF forms and intelligent personalized Blaise forms. The Blaise forms are used by a new tool in the Blaise system which can be downloaded by the respondents from the SN web site to run the questionnaire off-line. Essential to the system is the SN house style for paper and electronic forms. The flexibility of the new tool offered the questionnaire designers the possibility to implement a user friendly form according to this house style.

Part of the implementation is an audit trail that offers insight in the way respondents operate the questionnaire program. The entered data including the audit trail can be transferred via encrypted e-mail or through the internet to SN. The paper will give an outline of the overall system architecture and the role of Blaise in the system. It will also describe the results of using the system for several years now and some results of the analysis of the audit trail.